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Microsoft Field Service Management for Great Plains |
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Manage complex field service
operations with higher levels of profitability and
customer satisfaction. Nine powerful modules
integrate essential accounting, distribution, and
service processes to increase technician
productivity, reduce overhead, and open up new
revenue opportunities while focusing on what's
important - your customer. |
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Increase business productivity
Quickly adjust technician scheduling, change repair
priority levels, and execute change orders.
Coordinate regular preventive maintenance to reduce
redundant visits, and easily manage complex
contracts. |
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Share information
With easy and accurate access to a vast array of
information, organizations can provide customers
with first-class service, while ensuring the right
technician is dispatched with a complete history of
the customer. |
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Increase customer satisfaction
Improve customer service and reduce costs with
Web-based tools that let customers resolve service
issues themselves, log service requests, check
repair status, monitor returns, and enter their own
meter readings. |
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Make quick, intelligent
business decisions
Use standard and customized reports to track
detailed costs for parts and labor, monitor returns
and repairs for parts, and analyze technician
workload and deployment. |
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Increase service profitability
and customer satisfaction
Microsoft® Business Solutions for Field Service
Management integrates with the superior business and
financial capabilities of Microsoft Business
Solutions-Great Plains®, offering a customer
relationship management (CRM) solution that enhances
your organization's ability to use information
strategically and provide exceptional customer
satisfaction. |
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